5 Interesting Queue Management Facts
The 5 queue management facts outlined below have one major thing in common: They all focus on reducing perceived and actual waits and improving the customer experience. Every queue, no matter what business you’re in, can benefit from the following information.
2. SPEED OF DELIVERY IS KING
You can’t dispute that going into a store and buying an item right then and there is much faster than waiting for the courier guy. But what’s the one thing that stands between purchase and ownership? The waiting line. Speed up the queue with electronic queuing that uses texting and pre-scheduled arrivals, virtual queuing, and queue monitoring.
How will you use these facts to your advantage when planning your queue?