Appointments VS “Walk-ins”?
Take a look at your business or service and consider how much you could benefit from an appointment module
Appointment will allow for an even distribution of the workload
If you have the kind of service with only a few visits per day, you can manage your business just fine; however, for businesses with a higher flow of people, walk-ins are not manageable and can in fact be harmful.
Appointment scheduling will allow you to:
| better schedule and allocate your staff
| control your general work environment
Reduce your visitor’s wait time
It’s quite simple: the more visitors you have booking appointments, the less time they will have to wait. This will be good for both visitors who booked, and for those who simply showed up, as they all will leave generally more satisfied with your service.
Grant them a safe queueing experience
Considering the times that we are living people want to be where they feel the safest, so give them that. The less people you have on your premises, the safer the queuing!
Improve your visitor’s experience
No-one wants endless lines and hours of waiting for something that takes about 15 minutes: the less time they wait, the happier they will be.
And don’t forget to see how your services performed, at any time of the service. Bloom Forms allows you to measure whatever you want, so you can continuously improve your operations and optimize your staff.
How to increase Appointments with Bloom
First, you need to have your appointment module activated. Once you have Bloom Appointments Scheduling module enabled:
| allow visitors to manage and re-schedule their appointments
| send them reminders to avoid them not to forget about their appointment, and consequently to show up, avoiding a low rate of no-shows
| allow for easy check-in by providing them with a code
Bloom Appointments allows you to define your own metrics, meaning if you want to concede your visitors the permission to check in earlier, you can! Just like you can allow for late check-ins, or even forbid them.
A very common example about managing the flow of visitors by using Appointments?
Most hospitals allow for an early check-in of 30 minutes; but if the patients arrive even 1 minute late, they can no longer check-in. That’s because that’s how the metrics are set. You can set yours according to how you feel they would best suit your service model.
Contact us at email@example.com to find out more.
With more than 10 years on queueing industry experience, in over 50 countries, you can count on Q-Better. See how it works by requesting more information at www.q-better.com/contacts/.