Statistics, an essential tool to improve the effectiveness of customer service Having a well-organized business and an efficient management can be a differentiating advantage for any company. Access to information, such as the number of people visiting your store, can improve the consumer experience, and businesses can make the most of this data [...]
Reasons why you need a customer flow management software for your business Queues are curious. It may make people disappointed by the chaos and the unpredictable and long wait times, while they are lining up in long queues for products or services. What if you get empowered to measure and control the flow [...]
Internet of things (IoT) what is it? What are the main applications? The acronym IoT means Internet of Things. It is a digital interconnection, in which everyday objects of personal and professional life are directly connected to the internet. The Internet of Things began to be developed in 1999 by Gevin Ashton, although [...]
7 Advantages of Virtual Queue Management Systems No one likes to wait in line. It feels like a waste of time and many customers will avoid or leave a store rather than wait in a long line to make a purchase. As a business, one of your primary goals is to provide a positive [...]
5 Ways to keep Customers comfortable while waiting People are waiting longer and more frequently for a variety of services. Customer service call centre hold times, for example, have gone through the roof. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres, while also constraining [...]
8 Tips on Safe Queueing and Good Practices in Public Places Safety Guidelines: 8 Tips on Safe Queueing and Good Practices in Public Places Panic is never a good answer to any crisis. Since the coronavirus outbreak, the health and safety advice from the World Health Organization has remained unchanged: practice good hand-washing [...]
E-Ticket, what is it? 6 main advantages of this new technology. New technologies evolve every day, but the queue management sector always manages to be one step ahead. This pandemic challenged everyone to develop new behaviours, including keeping social distancing and avoid contact with potentially contaminated objects or surfaces. How can people [...]
Safer queueing with virtual solutions This currently situation leads us to new challenges! The current situation regarding COVID-19 poses challenges for service providers. Governments around the world have encouraged citizens to practice social distancing and imposed restrictions with varying degrees of stringency to tackle the situation. Some service providers remain open to [...]