Avoiding long queues is an essential step to improve customer experience. No one enjoys waiting in line. Common approaches to queue management, typically using ticketing solutions, come with the following pain points, which negatively impact customer satisfaction and store performance. Typical critical points: Customers tend to stick around monitors The store looks crowded Waiting times [...]
Provide a safer experience to your customers with virtual queuing solutions. With Qube you can easily avoid crowds, physical lines and reduce the waiting time. No app needed Qube is a browser-based solution that allow customers to scan a QR code to join a virtual queue. This allows customers to get access your services [...]
Is Customer Experience a connection to achieve customer loyalty, more profits and better satisfaction rates? This doesn’t mean that companies should stop concentrating on high-quality products. Rather, they should pay more attention to this new battleground and start combining high-quality products with equally high-quality customer experiences. The real power of growing your store is in [...]
Empower your visitors to manage their time and let them become loyal as you choose to have the perfect attending system focused on fulfilling their needs. Queue management system is a solution that both allows the creation and application of statistical data on the effectiveness and productivity of employees, besides managing the waiting queues in [...]
Appointments VS “Walk-ins”? Take a look at your business or service and consider how much you could benefit from an appointment module Appointment will allow for an even distribution of the workload If you have the kind of service with only a few visits per day, you can manage your business just fine; however, for [...]
The pandemic, a disruptive financial catastrophe in modern history, caused chaos on many people's finances, and Gen Z is the way to overcome it No generation has had a greater impact than Generation Z If it took years for the Great Recession to take off, the pandemic began in a blink of an eye, [...]
When using precise queue management statistics, you will improve customer satisfaction The ultimate goal of Queue Management isn't only to manage queues This may sound contradictory, but Queue Management has more to offer (other than the queue management itself, naturally) and that is Queue, Flow, Service, Staff and Customer Analytics. Adding a Smart [...]
Understanding what consumers want, how they think, where they’d like to see improvements can help raise brand awareness and improve reputation A customer feedback form should be optimized for success Forms are your biggest asset when it comes to collecting intel on your customers or users. But there are crucial rules you need [...]
A simple guide to enliven your visitors while they wait for their turn Organizations must manage their relationship with customers in order to achieve their full loyalty and service experience appreciation We idealized a new powerful tool that will lead to a continuous cycle of improvement, a smart queueing system based on IoT & [...]
How students and institutions can benefit from Virtual Queue Management Systems "Adapt and Adjust" Prof Matthew Baylis from the University of Liverpool said that in the last 20 years we have had six significant threats. The last world’s pandemic brought numerous challenges and we must adjust to this new reality, as it will not [...]
