8 Tips on Safe Queueing and Good Practices in Public Places
Safety Guidelines: 8 Tips on Safe Queueing and Good Practices in Public Places
Panic is never a good answer to any crisis. Since the coronavirus outbreak, the health and safety advice from the World Health Organization has remained unchanged: practice good hand-washing hygiene, maintain social distancing and avoid touching eyes, nose, or mouth.
For businesses that can afford to allow remote working, the situation is clear. But what about businesses that cannot do the same: government offices, healthcare facilities, pharmacies, groceries and more?
Here are the essential tips on safe queue management:
Safety tip #1: Enable remote queueing
One of the ways to manage queues effectively in the light of COVID-19 is to allow customers to queue up digitally and leave their contacts. This way, they can wait in the safety of their homes or cars.
For instance, Q-Better offers QR-Queue, a FREE software developed during COVID-19 pandemic that allows people to issue an e-ticket by scanning a QR-Code and wait for the turn where they feel more comfortable and safe.
Safety tip #2: Raise workforce awareness
Businesses should make sure that their staff fully understands the present COVID-19 situation and the ways to minimize risk with social distancing and rigorous hygienic practices.
Safety tip #3: Reduce crowding in lobbies and waiting areas
Likewise, visitors should be able to have enough room as to not be in physical proximity to one another. Otherwise, having people locked in one place is a major health hazard. You need to limit the number of people who can visit and stay at your location at one time.
Safety tip #4: Help practice social distancing
In response to COVID-19, all people are required to reduce social interactions, minimize close contact, and keep the distance of at least two meters away from others.
Businesses can help their customers practice social distancing through the use of spacing measures. Placing floor markers is an easy way to show visitors how far apart they need to stand from one another.
Safety tip #5: Empower the use of virtual queue management solutions and contactless tools
Safety tip #6: Minimize physical interactions
Public health experts, including a spokeswoman for WHO’s COVID-19 team, indicate that there is no evidence that cash is transmitting the coronavirus.
Still, customer service agents should be wearing disposable gloves, have tissues nearby, and respect the social distance regulations.
Safety tip #7: Always keep facilities clean
Businesses, especially those pertaining to the food industry, should maintain clean and sanitized facilities. All contact surfaces need to be disinfected regularly to prevent potential infection.
Safety tip #8: Provide all means for self-sanitation
Employees and visitors who do come to your location need the means to practice good hygiene. Therefore, you need to provide hand sanitizers and hand rubs where possible.
Moreover, there need to be wipes to clean the objects frequently interacted with. In general, the touch-points of your location – such as sign-in kiosks, chairs, stalls and trays – should be cleaned on a regular basis.