Simplify Covid-19 vaccination process

 

The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process.

 

Since vaccination centres deal with many people every day, they need to make sure that social distancing is respected. In this article, we will speak about how we can help to manage vaccinations and still make sure that all the safety measures are not disregarded.

 

How to ensure that social distancing is practiced upon the arrival of all people that come to be vaccinated per day?

 

MANAGE QUEUES WITH VIRTUAL SOLUTIONS

With limited space and many people that come in a day to be vaccinated, it is always good to reduce the number of people indoors when possible. With virtual queueing systems, patients can schedule appointments and arrive at the right time. This way, they can wait without having to be in physical contact with other people.

 

 

1. APPOINTMENT SCHEDULING
Give your customers the ability to access to services without having to physically wait in line. Patients can schedule appointments, reducing waiting times, and helping customers to keep a safe distance while waiting for their turn.

 

2. CHECK-IN
When patients arrive the Centre, they check-in at the location or with staff assistance.

 

3. NOTIFICATIONS
A good virtual queueing system will make it easy for people to be notified and informed about their appointment, enabling customers to wait anywhere for their turn.

 

 

BENEFITS OF QUEUE MANAGEMENT SYSTEMS FOR COVID-19 VACCINATION

  • Minimize crowding
  • Wait wherever you want
  • Ensure a safe environment for both patients and staff
  • Keep down patients’ waiting time
  • Maintain social distancing
  • Efficient customer flow management
  • Improve customer experience

 

MINIMIZE CROWDING
Patient management system ensures a better organization of the service and optimizes service process, eliminating traditional queues. It ensures a safe environment for both patients and staff.

 

REMOTE WAITING
Wait remotely and keep social distancing. Users can monitor their progress and get notifications when it is their turn to be vaccinated.

 

AVOID PHYSICAL QUEUES
Reduce physical touchpoints and help social distancing by minimizing crowding and patients’ waiting time. Physical queues and crowded waiting rooms can be easily avoided with queue management solutions. Give patients the flexibility to wait anywhere.

 

REDUCE WAITING TIME
The attendance system speeds up the operation.

 

REAL TIME FLOW MANAGEMENT
The system offers the status on real-time information about appointments and schedules. It also has a background of alerts when the person in question arrives.

 

More than ever, queue management systems need to be taken in consideration. It is indispensable for vaccination process. Ensure to your patients a calm and relaxed experience.

 

With Q-Better systems healthcare organizations can accelerate patient access to the vaccine, maintaining social distancing and safety for all.

 

 

 

24.03.2021