When using precise queue management statistics, you will improve customer satisfaction The ultimate goal of Queue Management isn't only to manage queues This may sound contradictory, but Queue Management has more to offer (other than the queue management itself, naturally) and that is Queue, Flow, Service, Staff and Customer Analytics. Adding a Smart [...]
Understanding what consumers want, how they think, where they’d like to see improvements can help raise brand awareness and improve reputation A customer feedback form should be optimized for success Forms are your biggest asset when it comes to collecting intel on your customers or users. But there are crucial rules you need [...]
Evaluating the Impact of Patient No-Shows on Service Quality No-shows are long-standing issues affecting resource utilization and posing risks to the quality of services. They also lead to loss of anticipated revenue, particularly in services where resources are expensive and in great demand. The No-Show Rate A no-show occurs when a visitor has [...]
Queue Management System enriches customer service and boosts staff working capacity. Where there is a massive customer-facing environment, the absence of proper management is challenging to manage customers and queues together with all other essential tasks of your business. A Queue Management System solves all your issues & boosts the staff working capacity. [...]
Increase Customers Satisfaction and Reduce Shoppers Leaving Do long waiting lines increases abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the satisfaction index. Simply put, consumers do not mind [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]