How an inappropriate Queue Management affects your Business. There is no arguing with the feeling that nobody likes queues, nobody is ever excited to be in a queue, and nobody looks forward to them. There is also something that is rarely discussed about queues: their enormous cost. Do you have an idea on [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
Customer Experience: Tips to improve service quality and customer’s satisfaction This year showed us the importance to adapt to digital solutions to improve services and elevate service experience to a whole new level. Customer-focused organizations who seek to ensure an improvement in the quality of service have changed their habits and tried to adapt [...]
When Customer Experience becomes one the most important tools in your business The “New Era” of Costumer Experience has just get starter! Nowadays, there are a lot of people who are fearful of going out in public due to the coronavirus pandemic. People do not trust the other shoppers right now. Other [...]
The Corporate Livewire Prestige Awards 2020/21, assigned by Corporate LiveWire, recognise businesses that have proven to be the best in their market over the past 12 months. All shortlisted companies are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditations and recognition as well as highlighting the most outstanding [...]
Reasons why you need a customer flow management software for your business Queues are curious. It may make people disappointed by the chaos and the unpredictable and long wait times, while they are lining up in long queues for products or services. What if you get empowered to measure and control the flow [...]
Psychology of Waiting Lines, 5 essential guidelines Why is Queue Management so important to all Businesses and Services? Queue management is much more than a support to businesses to improve their service. People look for personal attendance in order to feel that they are respected and well served in a short time possible.The [...]