The pandemic, a disruptive financial catastrophe in modern history, caused chaos on many people's finances, and Gen Z is the way to overcome it No generation has had a greater impact than Generation Z If it took years for the Great Recession to take off, the pandemic began in a blink of an [...]
We are excited to tell you about some of the updates we’ve made on Qube’s platform 1. Welcome to the WIZARD The Wizard is a welcoming page containing a set of predefined business models at your disposal: a supermarket, a pharmacy, a restaurant, and a clinic. Each service already comes with queues and [...]
When using precise queue management statistics, you will improve customer satisfaction The ultimate goal of Queue Management isn't only to manage queues This may sound contradictory, but Queue Management has more to offer (other than the queue management itself, naturally) and that is Queue, Flow, Service, Staff and Customer Analytics. Adding a Smart [...]
Understanding what consumers want, how they think, where they’d like to see improvements can help raise brand awareness and improve reputation A customer feedback form should be optimized for success Forms are your biggest asset when it comes to collecting intel on your customers or users. But there are crucial rules you need [...]
A simple guide to enliven your visitors while they wait for their turn Organizations must manage their relationship with customers in order to achieve their full loyalty and service experience appreciation We idealized a new powerful tool that will lead to a continuous cycle of improvement, a smart queueing system based on IoT & [...]
How an inappropriate Queue Management affects your Business. There is no arguing with the feeling that nobody likes queues, nobody is ever excited to be in a queue, and nobody looks forward to them. There is also something that is rarely discussed about queues: their enormous cost. Do you have an idea on [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
5 Benefits of People Counting System COVID-19 pandemic has dramatically changed the way people run the stores around the world. Many countries are ordering retailers to reduce the number of customers inside stores to make social distancing possible. Businesses are looking for ways to control store occupancy, to ensure that people are as spaced [...]
Customer Experience: Tips to improve service quality and customer’s satisfaction This year showed us the importance to adapt to digital solutions to improve services and elevate service experience to a whole new level. Customer-focused organizations who seek to ensure an improvement in the quality of service have changed their habits and tried to adapt [...]