Having a good quality queue management system enhances the staff performance in a customer-facing position and empowers data-driven decisions makers. It’s not only about keeping queues organized; there are a lot of less obvious advantages to employing virtual queueing. If you’re still on the fence whether you need queue management software (spoiler: you do), we’ve [...]
In 2020 Bloom Enterprise was launched, officially discontinuing our former BES. This new solution put an immediate stop on some of the issues encountered in the old system, becoming more efficient and offering additional efficient features available in the previous version, such as Appointments, Virtual Ticket and E-ticket. Hence, Bloom Enterprise is currently used by [...]
Now you can use voice calling to call the next ticket and inform its handling counter. How to set the Voice Calling feature: 1) In “Assets”, select “Voice Calling” Click on “Create”, on the right top of the page, and create your “Voice Calling” by naming this list and choosing the Queue List and save. [...]
A specialized flow management in healthcare services make patients more pleased and relaxed Queues in healthcare services represent unique challenges to any person, system or method attempting to manage them properly. A simple service like co‐payment cashiers can rely on the simplest form of 'take a number' device to arrange customers in a first‐in first‐out [...]
Insightful decisions with Business Intelligence How will you know what the right action to take and what your customers expect? With Bloom’s Business Intelligence module, your organization’s data is turned into meaningful insights. Monitor your operations, forecast trends, and make faster and well-informed business actions, while delivering exceptional customer experiences. Our real-time business intelligence [...]
Give your customers the flexibility to wait anywhere with online waiting line solutions for mobile queueing. As the situation changes, businesses and organizations need to adapt their Service Experience. For service providers, the need for a safer environment for staff and visitors, and empowering their visitors to manage their time, is becoming more important than [...]
What to consider when choosing a Queue Management System? A Queue Management System brings a lot of value to service providers and customers. Among other things, it can significantly improve customer experience, increase operational efficiency, and provide businesses and organizations with data to make informed decisions. Virtual queueing solutions The use of technology in [...]
Avoiding long queues is an essential step to improve customer experience. No one enjoys waiting in line. Common approaches to queue management, typically using ticketing solutions, come with the following pain points, which negatively impact customer satisfaction and store performance. Typical critical points: Customers tend to stick around monitors The store looks crowded Waiting times [...]
Provide a safer experience to your customers with virtual queuing solutions. With Qube you can easily avoid crowds, physical lines and reduce the waiting time. No app needed Qube is a browser-based solution that allow customers to scan a QR code to join a virtual queue. This allows customers to get access your services [...]
Is Customer Experience a connection to achieve customer loyalty, more profits and better satisfaction rates? This doesn’t mean that companies should stop concentrating on high-quality products. Rather, they should pay more attention to this new battleground and start combining high-quality products with equally high-quality customer experiences. The real power of growing your store is in [...]
