How an inappropriate Queue Management affects your Business. There is no arguing with the feeling that nobody likes queues, nobody is ever excited to be in a queue, and nobody looks forward to them. There is also something that is rarely discussed about queues: their enormous cost. Do you have an idea on [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
Beat the crowds on Black Friday with Smart Queue Management Systems Ready or not, Black Friday shopping season is around the corner. This day marks the beginning of the holiday shopping season and retailers are expected to shine and excel their sales. It is a worldwide growing promotional event and it is one [...]
Reasons why you need a customer flow management software for your business Queues are curious. It may make people disappointed by the chaos and the unpredictable and long wait times, while they are lining up in long queues for products or services. What if you get empowered to measure and control the flow [...]
Internet of things (IoT) what is it? What are the main applications? The acronym IoT means Internet of Things. It is a digital interconnection, in which everyday objects of personal and professional life are directly connected to the internet. The Internet of Things began to be developed in 1999 by Gevin Ashton, although [...]
7 Advantages of Virtual Queue Management Systems No one likes to wait in line. It feels like a waste of time and many customers will avoid or leave a store rather than wait in a long line to make a purchase. As a business, one of your primary goals is to provide a positive [...]
5 Ways to keep Customers comfortable while waiting People are waiting longer and more frequently for a variety of services. Customer service call centre hold times, for example, have gone through the roof. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres, while also constraining [...]
Safer queueing with virtual solutions This currently situation leads us to new challenges! The current situation regarding COVID-19 poses challenges for service providers. Governments around the world have encouraged citizens to practice social distancing and imposed restrictions with varying degrees of stringency to tackle the situation. Some service providers remain open to [...]