Understanding what consumers want, how they think, where they’d like to see improvements can help raise brand awareness and improve reputation A customer feedback form should be optimized for success Forms are your biggest asset when it comes to collecting intel on your customers or users. But there are crucial rules you need [...]
A simple guide to enliven your visitors while they wait for their turn Organizations must manage their relationship with customers in order to achieve their full loyalty and service experience appreciation We idealized a new powerful tool that will lead to a continuous cycle of improvement, a smart queueing system based on IoT & [...]
How students and institutions can benefit from Virtual Queue Management Systems "Adapt and Adjust" Prof Matthew Baylis from the University of Liverpool said that in the last 20 years we have had six significant threats. The last world’s pandemic brought numerous challenges and we must adjust to this new reality, as it will not [...]
Evaluating the Impact of Patient No-Shows on Service Quality No-shows are long-standing issues affecting resource utilization and posing risks to the quality of services. They also lead to loss of anticipated revenue, particularly in services where resources are expensive and in great demand. The No-Show Rate A no-show occurs when a visitor has [...]
7 Advantages of Virtual Queue Management Systems No one likes to wait in line. It feels like a waste of time and many customers will avoid or leave a store rather than wait in a long line to make a purchase. As a business, one of your primary goals is to provide a positive [...]
5 Ways to keep Customers comfortable while waiting People are waiting longer and more frequently for a variety of services. Customer service call centre hold times, for example, have gone through the roof. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres, while also constraining [...]
Psychology of Waiting Lines, 5 essential guidelines Why is Queue Management so important to all Businesses and Services? Queue management is much more than a support to businesses to improve their service. People look for personal attendance in order to feel that they are respected and well served in a short time possible.The [...]