Customer Experience: Tips to improve service quality and customer’s satisfaction This year showed us the importance to adapt to digital solutions to improve services and elevate service experience to a whole new level. Customer-focused organizations who seek to ensure an improvement in the quality of service have changed their habits and tried to adapt [...]
When Customer Experience becomes one the most important tools in your business The “New Era” of Costumer Experience has just get starter! Nowadays, there are a lot of people who are fearful of going out in public due to the coronavirus pandemic. People do not trust the other shoppers right now. Other [...]
The Corporate Livewire Prestige Awards 2020/21, assigned by Corporate LiveWire, recognise businesses that have proven to be the best in their market over the past 12 months. All shortlisted companies are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditations and recognition as well as highlighting the most outstanding [...]
Beat the crowds on Black Friday with Smart Queue Management Systems Ready or not, Black Friday shopping season is around the corner. This day marks the beginning of the holiday shopping season and retailers are expected to shine and excel their sales. It is a worldwide growing promotional event and it is one [...]
Get ready for Black Friday with Virtual Queueing Systems Black Friday is almost upon us, but in 2020 promises to be much different than what we are used to. At this time of the year, companies are starting to plan their campaigns for Black Friday. The pressure of the year’s longest shopping weekend [...]
Statistics, an essential tool to improve the effectiveness of customer service Having a well-organized business and an efficient management can be a differentiating advantage for any company. Access to information, such as the number of people visiting your store, can improve the consumer experience, and businesses can make the most of this data [...]
Reasons why you need a customer flow management software for your business Queues are curious. It may make people disappointed by the chaos and the unpredictable and long wait times, while they are lining up in long queues for products or services. What if you get empowered to measure and control the flow [...]
Internet of things (IoT) what is it? What are the main applications? The acronym IoT means Internet of Things. It is a digital interconnection, in which everyday objects of personal and professional life are directly connected to the internet. The Internet of Things began to be developed in 1999 by Gevin Ashton, although [...]
7 Advantages of Virtual Queue Management Systems No one likes to wait in line. It feels like a waste of time and many customers will avoid or leave a store rather than wait in a long line to make a purchase. As a business, one of your primary goals is to provide a positive [...]
5 Ways to keep Customers comfortable while waiting People are waiting longer and more frequently for a variety of services. Customer service call centre hold times, for example, have gone through the roof. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres, while also constraining [...]