5 Ways to keep Customers comfortable while waiting People are waiting longer and more frequently for a variety of services. Customer service call centre hold times, for example, have gone through the roof. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres, while also constraining [...]
8 Tips on Safe Queueing and Good Practices in Public Places Safety Guidelines: 8 Tips on Safe Queueing and Good Practices in Public Places Panic is never a good answer to any crisis. Since the coronavirus outbreak, the health and safety advice from the World Health Organization has remained unchanged: practice good hand-washing [...]
E-Ticket, what is it? 6 main advantages of this new technology. New technologies evolve every day, but the queue management sector always manages to be one step ahead. This pandemic challenged everyone to develop new behaviours, including keeping social distancing and avoid contact with potentially contaminated objects or surfaces. How can people [...]
Safer queueing with virtual solutions This currently situation leads us to new challenges! The current situation regarding COVID-19 poses challenges for service providers. Governments around the world have encouraged citizens to practice social distancing and imposed restrictions with varying degrees of stringency to tackle the situation. Some service providers remain open to [...]
Virtual queueing: maintain social distancing. Be safe, be comfortable. Queue up without lining up Maintain social distancing. Be safe, be comfortable. As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remain open, the need for a safer environment for staff and visitors is becoming more [...]
Psychology of Waiting Lines, 5 essential guidelines Why is Queue Management so important to all Businesses and Services? Queue management is much more than a support to businesses to improve their service. People look for personal attendance in order to feel that they are respected and well served in a short time possible.The [...]