What is Software as a service (SaaS)? Software as a service (SaaS) is a cloud computing offering that provides users with access to a vendor’s cloud-based software. What are the main benefits of using SaaS? SaaS provides an interesting alternative to standard software installation in the business environment (traditional model), where you must [...]
How Virtual Queueing Contributes to Patient Safety? Hospitals are a hub for all kind of patients, so many people are avoiding visiting hospitals for fear of catching viruses or diseases, other than the reason they are needing healthcare. A survey reports that 36% of people were more scared of going to hospitals than they were of [...]
FIFO: First-In, First-Out A FIFO queue is a queue that operates on the first-in, first-out principle, hence the name. This is also referred to as the first-come, first-served principle. In other words, FIFO queueing is when customers are served in the exact order in which they arrive. FIFO is the most common type of [...]
How an inappropriate Queue Management affects your Business. There is no arguing with the feeling that nobody likes queues, nobody is ever excited to be in a queue, and nobody looks forward to them. There is also something that is rarely discussed about queues: their enormous cost. Do you have an idea on [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
Detection of the mask utilization through an optical camera In the new world of coronavirus, multidisciplinary efforts have been organized to slow the spread of the pandemic and one of them is the use of face mask. Facemasks are a powerful tool to fight the spread of COVID-19 and it is essential to understand [...]
5 Benefits of People Counting System COVID-19 pandemic has dramatically changed the way people run the stores around the world. Many countries are ordering retailers to reduce the number of customers inside stores to make social distancing possible. Businesses are looking for ways to control store occupancy, to ensure that people are as spaced [...]
Thermal cameras to fight the spread of Coronavirus pandemic Restricting the number of people inside an establishment, assuring social distancing between people, mandatory disinfection and the use of protection face masks at the entrance of stores are examples of protective measures to fight the spread of COVID-19 that retailers have taken and that are [...]
Customer Experience: Tips to improve service quality and customer’s satisfaction This year showed us the importance to adapt to digital solutions to improve services and elevate service experience to a whole new level. Customer-focused organizations who seek to ensure an improvement in the quality of service have changed their habits and tried to adapt [...]