Understanding what consumers want, how they think, where they’d like to see improvements can help raise brand awareness and improve reputation A customer feedback form should be optimized for success Forms are your biggest asset when it comes to collecting intel on your customers or users. But there are crucial rules you need [...]
A simple guide to enliven your visitors while they wait for their turn Organizations must manage their relationship with customers in order to achieve their full loyalty and service experience appreciation We idealized a new powerful tool that will lead to a continuous cycle of improvement, a smart queueing system based on IoT & [...]
How students and institutions can benefit from Virtual Queue Management Systems "Adapt and Adjust" Prof Matthew Baylis from the University of Liverpool said that in the last 20 years we have had six significant threats. The last world’s pandemic brought numerous challenges and we must adjust to this new reality, as it will not [...]
Evaluating the Impact of Patient No-Shows on Service Quality No-shows are long-standing issues affecting resource utilization and posing risks to the quality of services. They also lead to loss of anticipated revenue, particularly in services where resources are expensive and in great demand. The No-Show Rate A no-show occurs when a visitor has [...]
Virtual Queue Management System enriches your Customer Service How virtual queueing works? With a virtual or mobile queue management system, customers can queue remotely through a mobile ticket - an online ticket visible on their phones. It starts with the customer checking-in by scanning a QR code. Upon checking-in, they can choose the service, [...]
Yodeck, the Digital Signage platform now offers Qube, Q-Better's new Queue Management System YODECK, PROFESSIONAL DIGITAL SIGNAGE FOR EVERYONE Worldwide recognised as one of the greatest Digital Signage Platform, Yodeck was created in 2015, with a small, but extremely dedicated team of 3 software developers. In less than 5 years, Yodeck [...]
Queue Management System enriches customer service and boosts staff working capacity. Where there is a massive customer-facing environment, the absence of proper management is challenging to manage customers and queues together with all other essential tasks of your business. A Queue Management System solves all your issues & boosts the staff working capacity. [...]
Increase Customers Satisfaction and Reduce Shoppers Leaving Do long waiting lines increases abandonment for retailers? With all the bells and whistles of modern-day commerce, long queues could be causing shoppers to leave stores empty-handed. An inverse relationship between wait time and service time equates to the satisfaction index. Simply put, consumers do not mind [...]
What is Software as a service (SaaS)? Software as a service (SaaS) is a cloud computing offering that provides users with access to a vendor’s cloud-based software. What are the main benefits of using SaaS? SaaS provides an interesting alternative to standard software installation in the business environment (traditional model), where you must [...]
How Virtual Queueing Contributes to Patient Safety? Hospitals are a hub for all kind of patients, so many people are avoiding visiting hospitals for fear of catching viruses or diseases, other than the reason they are needing healthcare. A survey reports that 36% of people were more scared of going to hospitals than they were of [...]