FIFO: First-In, First-Out A FIFO queue is a queue that operates on the first-in, first-out principle, hence the name. This is also referred to as the first-come, first-served principle. In other words, FIFO queueing is when customers are served in the exact order in which they arrive. FIFO is the most common type of [...]
How an inappropriate Queue Management affects your Business. There is no arguing with the feeling that nobody likes queues, nobody is ever excited to be in a queue, and nobody looks forward to them. There is also something that is rarely discussed about queues: their enormous cost. Do you have an idea on [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
Detection of the mask utilization through an optical camera In the new world of coronavirus, multidisciplinary efforts have been organized to slow the spread of the pandemic and one of them is the use of face mask. Facemasks are a powerful tool to fight the spread of COVID-19 and it is essential to understand [...]
5 Benefits of People Counting System COVID-19 pandemic has dramatically changed the way people run the stores around the world. Many countries are ordering retailers to reduce the number of customers inside stores to make social distancing possible. Businesses are looking for ways to control store occupancy, to ensure that people are as spaced [...]
Thermal cameras to fight the spread of Coronavirus pandemic Restricting the number of people inside an establishment, assuring social distancing between people, mandatory disinfection and the use of protection face masks at the entrance of stores are examples of protective measures to fight the spread of COVID-19 that retailers have taken and that are [...]
Customer Experience: Tips to improve service quality and customer’s satisfaction This year showed us the importance to adapt to digital solutions to improve services and elevate service experience to a whole new level. Customer-focused organizations who seek to ensure an improvement in the quality of service have changed their habits and tried to adapt [...]
When Customer Experience becomes one the most important tools in your business The “New Era” of Costumer Experience has just get starter! Nowadays, there are a lot of people who are fearful of going out in public due to the coronavirus pandemic. People do not trust the other shoppers right now. Other [...]
The Corporate Livewire Prestige Awards 2020/21, assigned by Corporate LiveWire, recognise businesses that have proven to be the best in their market over the past 12 months. All shortlisted companies are asked to support their nomination with evidence of their work, positive feedback from their clients, information on previous accreditations and recognition as well as highlighting the most outstanding [...]