Appointments VS “Walk-ins”?

Advantages of Implementing Appointments

Look at your business or service and consider how much you could benefit from an appointment module.
The suitability of appointments or walk-ins depends on the nature of the business, industry norms, and customer preferences. Some businesses may primarily rely on appointments to manage their operations effectively, while others may prioritize accommodating walk-in customers to provide convenience and attract spontaneous buyers. In certain cases, businesses may employ a combination of both approaches to cater to different customer needs and maximize operational efficiency.

The appointments will allow for an even distribution of the workload.
If you have the kind of service with only a few visits per day, you can manage your business just fine; however, for businesses with a higher flow of people, walk-ins are not manageable and can be harmful.
Appointment scheduling will allow you to:

  • better schedule and allocate your staff,
  • control your general work environment.

Reduce your visitor’s wait time.
It’s quite simple: the more visitors you have booking appointments, the less time they will have to wait. This will be good for both visitors who booked, and for those who simply showed up, as they all will leave generally more satisfied with your service. 

Grant them a safe queueing experience
Considering the times that we are living people want to be where they feel the safest, so give them that. The fewer people you have on your premises, the safer the queuing! 

Improve your visitor’s experience.
No one wants endless lines and hours of waiting for something that takes about 15 minutes: the less time they wait, the happier they will be.
And don’t forget to see how your services performed, at any time of the service. Bloom Forms allows you to measure whatever you want, so you can continuously improve your operations and optimize your staff.

How to increase Appointments with Bloom?
Bloom Appointments allows you to define your own metrics, meaning if you want to concede your visitors’ permission to check in earlier, you can! Just like you can allow for late check-ins, or even forbid them.
First, you need to have your appointment module activated. Once you have Bloom Appointments Scheduling module enabled:

  • allow visitors to manage and re-schedule their appointments,
  • send them reminders to avoid them not to forget about their appointment, and consequently showing up, avoiding a low rate of no-shows,
  • allow for easy check-in by providing them with a code.

A very common example of managing the flow of visitors by using Appointments?
Most healthcare facilities allow an early check-in of 30 minutes; but if the patients arrive even 1 minute late, they can no longer check-in. That’s because that’s how the metrics are set. You can set yours according to how you feel they would best suit your service model.