How Virtual Queueing Contributes to Patient Safety?


Hospitals are a hub for all kind of patients, so many people are avoiding visiting hospitals for fear of catching viruses or diseases, other than the reason they are needing healthcare.

A survey reports that 36% of people were more scared of going to hospitals than they were of going to beaches or hair salons. Another report also said that the number of visits to emergency rooms had reduced by 50% since the COVID-19 pandemic.


While it is true that COVID-19 is a genuine threat, patients cannot continue to avoid seeking professional medical help. This can put their lives at risk. Hospitals must strive to reassure patients about their safety while providing care delivery. Read on as we discuss how healthcare facilities can use virtual queueing and walk-in token kiosks for patients to address these issues and make healthcare more accessible.


Top 5 Benefits for both Healthcare Facilities and Patients


Introducing a virtual queue management system can allow patients to arrange for appointments in advance with their designated healthcare provider.
Easily add booking interface to your website by integrating the Bloom Appointment’s widget. Its customizable interface can be designed to match your organisation’s identity.

Healthcare facility can use this tool to keep track of the number of appointments made at a time. With only a limited number of appointments available, healthcare facilities can serve patients based on the urgency of their condition and prevent overcrowding.


Digital Tickets to manage unplanned visits

Digital Tickets empower patients who need to visit the healthcare centre and do not have an appointment. This solution is based on having a QR code that can be scanned with smartphone.
It allows the patient to join the queue without touching the traditional ticket dispensers screen.


Notifications to reduce waiting periods inside the Healthcare Facility

Besides booking an appointment in advance, the virtual queue management system can also allow hospital management to deliver SMS notifications to patients about the date and time of their appointment.
Patients can arrive at the healthcare facility just ahead of the appointment and wait in their car or near the hospital. An SMS notification will be delivered when their turn comes. This significantly inhibits the threat of a patient catching the virus while they wait inside hospital premises.


Keeping Patients Informed About Medical News and Events

The queue system can be equipped with digital screens. Hospitals can use these for displaying queue information.
The screens also serve as a channel for delivering essential healthcare updates, reiterating safety guidelines for the pandemic, and other critical information.


Enabling superior Patient management and Staff performance

An effective digital healthcare transformation solution that introduces virtual queueing can also enable for better patient journey management. These systems can allow the hospital to gather feedback regarding the quality of patient care and staff performance.

These data reports can be used to provide a better patient experience and identify any discrepancies in healthcare services.



Q-Better offers Innovative Queueing Solutions to Healthcare Facilities

Q-Better has developed cutting edge digital transformation solutions that integrate smart queue management system to deliver all the benefits and can help hospitals modify and improve their service models to address patient concerns and promote their safety.
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