Insightful decisions with Business Intelligence

How will you know what the right action to take and what your customers expect?
With Bloom’s Business Intelligence module, your organization’s data is turned into meaningful insights. Monitor your operations, forecast trends, and make faster and well-informed business actions, while delivering exceptional customer experiences. Our real-time business intelligence module turns all your data into visuals that are easy to comprehend and analyse.
From live monitoring dashboards, advanced reports, and statistics to interactive dashboards, you will have a better understanding of your business’s strengths and weaknesses in order to make successful strategic plans based on your organization’s goals, ensuring your competitiveness and profitability.

How does our Business Intelligence system work?


Track the performance of your branches and employees in real time with live dashboards.


Advanced reports and statistics to understand where your business is heading.


Find key patterns and trends to increase your efficiency and revenues.

Monitor your business performance in real time.
See the whole picture in a single glance and zoom into details. You can keep track of your organization’s performance in all branches in real-time and take corrective actions instantly.

The system empowers you to:

  • Monitor performance in your organization at various levels: branch, counter, employee, transaction, service, down to customer appointments level, with the ability to customize your dashboards according to your business needs.
  • View how each branch is performing in a geo-map that is easy to read.
  • Spot any technical issues in any branch from your head office and act immediately.
  • By embracing the power of business intelligence, you will be able to track your performance at all levels, down to the single transaction level.

Analyse your performance with BI reports and advanced analytics to boost efficiency.
Get access to powerful reports and statistics on your business performance across regions, cities, branches, services, and employees. Have deep insights into everything from services, workload, resources, availability, and usage.
The reports empower you to:

  • Measure the utilization and efficiency of your branches, counters, and employees.
  • Compare transaction demand across regions, branches, services, periods, and segments.
  • Analyse customer traffic distribution in each branch.
  • Measure customer satisfaction level against the organization’s goals.
  • Analyse customer trends in transaction demand for a specific period.
  • Generate revenue analysis reports from your self-service machines.

Predict trends easily with advanced data mining to shape better business strategies.
With the right data, your business is empowered to make informed decisions and keep optimizing your performance. Drill down into any level in your organization with advanced data mining capabilities and forecast trends for insightful decisions.
The system empowers you to:

  • Find patterns in customers’ behaviour and service requests.
  • Find out the correlation between customer satisfaction and service level.
  • Measure the effectiveness of your marketing campaigns.
  • Predict traffic trends in each branch.


Main benefits of smart business intelligence system: