Avoiding long queues is an essential step to improve customer experience.
No one enjoys waiting in line.

Common approaches to queue management, typically using ticketing solutions, come with the following pain points, which negatively impact customer satisfaction and store performance.

Typical critical points:

  • Customers tend to stick around monitors
  • The store looks crowded
  • Waiting times are unpredictable
  • Visitors are treated impersonally
  • People feel like their time is wasted

  

Impact of Costumer Experience and Store Performance

  • Store area is used ineffectively
  • Very limited walk-in traffic
  • Lacking brand experience
  • Missing out on up- & cross-selling
  • Frustration & high walkout rates
  • Terrible starting point for consulting

 

A Queue Management solution helps your business to reduce these challenges and offer a best Costumer Service.

The perfect welcoming approach aims to overcome those obstacles using a smart queueing solution, which allows you to take both your customers and sales staff centre stage.

 

Also, take all advantages by providing a customer-centric welcoming approach.

We have identified the welcoming experience as a key aspect in achieving a great in-store performance. Engaging customers positively from the moment they enter the store sets the tone for a great customer experience.

By using our Bloom Concierge, you can add a personal touch to the customer service by habilitating staff users to approach visitors and help them through the service flow, provide all information they may need, and reduce the number of tickets issued for the wrong services.

  • Serves different scenarios, from saving time to visitors to optimize services on the busiest times of the day
  • Allows to call and manage tickets, and generate tickets
  • Previsualization of information associated to the waiting tickets

 

Benefits you can collect from it
Engage customers directly with a personal welcome experience:

  • Avoid waiting lines that turn shop visitors away
  • Reduce perceived waiting times through efficient queue management
  • Leverage information to increase consulting quality and boost cross- & upselling
  • Create a relaxed atmosphere aiding with conversion rates and issue handling
  • Reduce stress levels for both customers and staff during peak hours
  • Obtain valuable customer and store performance insights

 

Our Queue Management &
Business Intelligence Solutions

Q-Better solutions are also integrable with other several systems, for an effective and tailored solution.
Our management systems can be integrated with the other modules or solutions. It can also be used separately as the various components work making it a powerful service management tool.
Choose the best solution for your business:

Learn more about QubeLearn more about Bloom

 

Contact us at sales@q-better.com to find out more.
With experience on queueing industry, in over 50 countries, you can count on Q-Better.
See how it works by requesting more information at www.q-better.com/contacts/.