Worth the wait when queue management is done right! All over the world, businesses are adapting their operating procedures since the worldwide pandemic as they understand that a good queue management brings a higher satisfaction to their visitors. Organizations have long been aware of the benefits of a well-organized queueing system. However, the benefits [...]
Redefine your visitor’s waiting experience. A cloud-based Virtual Queue Management System designed to any kind of business, Qube. What is a virtual queue management system? Virtual queuing is a practice where customers don’t have to physically wait in line to get a service. With a virtual queue management system, customers can wait remotely as [...]
Having a good quality queue management system enhances the staff performance in a customer-facing position and empowers data-driven decisions makers. It’s not only about keeping queues organized; there are a lot of less obvious advantages to employing virtual queueing. If you’re still on the fence whether you need queue management software (spoiler: you do), we’ve [...]
In 2020 Bloom Enterprise was launched, officially discontinuing our former BES. This new solution put an immediate stop on some of the issues encountered in the old system, becoming more efficient and offering additional efficient features available in the previous version, such as Appointments, Virtual Ticket and E-ticket. Hence, Bloom Enterprise is currently used by [...]
Now you can use voice calling to call the next ticket and inform its handling counter. How to set the Voice Calling feature: 1) In “Assets”, select “Voice Calling” Click on “Create”, on the right top of the page, and create your “Voice Calling” by naming this list and choosing the Queue List and save. [...]
A specialized flow management in healthcare services make patients more pleased and relaxed Queues in healthcare services represent unique challenges to any person, system or method attempting to manage them properly. A simple service like co‐payment cashiers can rely on the simplest form of 'take a number' device to arrange customers in a first‐in first‐out [...]
Insightful decisions with Business Intelligence How will you know what the right action to take and what your customers expect? With Bloom’s Business Intelligence module, your organization’s data is turned into meaningful insights. Monitor your operations, forecast trends, and make faster and well-informed business actions, while delivering exceptional customer experiences. Our real-time business intelligence [...]
How Virtual Queueing Contributes to Patient Safety? Hospitals are a hub for all kind of patients, so many people are avoiding visiting hospitals for fear of catching viruses or diseases, other than the reason they are needing healthcare. A survey reports that 36% of people were more scared of going to hospitals than they were of [...]
Simplify Covid-19 vaccination process The administration of COVID-19 vaccine has already started around the world. Currently, there are more appointments booked than the number of vaccines available. Healthcare call centres are now the frontline of patient education and act as the first touchpoint in the vaccine administration process. Since vaccination centres deal with [...]
5 reasons why businesses need a queue management system COVID-19 has highlighted the need for effective queue management and more than ever we know the importance of implementing this system in all kind of businesses. But how can it specifically contribute to a better customer experience? QUEUE MANAGEMENT SYSTEM IMPORTANCE Considering that [...]
